Help Center

How can we help you?

Search our knowledge base or browse categories below to find answers fast.

Browse by category

Find everything you need, organised by topic.

Getting Started

Set up your account, verify identity, and make your first transaction.

12 articles

Send & Receive Money

How to send money across borders, receive payments and track transfers.

18 articles

Wallet & Balances

Manage your multi-currency wallet, top up, and withdraw funds.

9 articles

Crypto Payments

Accept crypto, convert to local currency, and manage digital assets.

7 articles

Business Accounts

Invoicing, bulk payments, API access, and business treasury tools.

14 articles

Security & Privacy

Two-factor authentication, fraud alerts, and data protection.

10 articles

Fees & Exchange Rates

How pricing works, live FX rates, and fee breakdowns per corridor.

6 articles

Account & Profile

Update personal info, KYC verification, limits, and linked banks.

11 articles

Frequently asked questions

Quick answers to the questions we get the most.

How long does a transfer take?

What countries does Pokowave support?

How do I verify my identity (KYC)?

Are my funds safe?

What are the transfer limits?

How do exchange rates work?

Can I receive crypto payments?

What do I do if a transfer is delayed?

Still need help?

Our support team is available 24/7. We typically respond within a few minutes.

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